Refund Policy

This policy applies to the US$2.99 personalized homeowner planning report. The calculator, proposal builder, and proposal PDF downloads are free and do not require a refund.

Digital delivery

The paid report is a digital product delivered after payment confirmation. Save the recovery code and download the PDF promptly. Online report access lasts 30 days from order creation.

Requesting support or a refund

For a download problem, duplicate charge, or refund request, email contact@renocostplan.com and include the receipt or payment reference. Do not send card numbers or recovery codes.

Refund requests are reviewed individually. Refunds are not issued automatically. Where a refund is approved, it is returned through Stripe to the original payment method.

Effect of a refund

An approved refund revokes future access to the purchased report, including recovery with its private code. A file already downloaded to a device is not automatically removed from that device.

Planning assumptions

Refunds do not turn illustrative cost factors, project assumptions, financing examples, or contractor worksheets into verified quotes, appraisals, loans, or construction advice. Review the Terms of Use before purchasing.

Contact

Email contact@renocostplan.com with any billing or delivery question.